Star Casino Gold Coast Privacy Policy

This privacy policy sets out how The Star Entertainment Group Limited (ABN 85 149 629 023), as operator of Star Casino Gold Coast, collects, uses, discloses, and stores personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. The policy applies to all interactions with Star Casino Gold Coast, including visits to the premises, use of The Star Club loyalty program, applications for self-exclusion, and use of digital services.

1. Information Collected

Personal information is collected where necessary to provide casino services, maintain security, and comply with regulatory obligations. The types of information collected include:

Full name, residential address, email address, telephone number, and date of birth
Government-issued identification documents for verification purposes
Photographic images and biometric data, including facial recognition data captured via CCTV surveillance systems
Gaming activity records, including transactions, wagers, wins, losses, and loyalty program participation
Financial information related to casino transactions
Information obtained from third parties, including other casinos, law enforcement agencies, regulatory bodies, and service providers

Collection can occur when entering the premises, registering for The Star Club, submitting forms or applications, using digital platforms, or interacting with staff. By entering Star Casino Gold Coast premises or submitting information, you consent to the collection and use of personal information as described in this policy.

2. Use of Personal Information

Personal information is used for the following purposes:

Creation and management of accounts for The Star Club loyalty program
Processing gaming transactions and maintaining accurate records of gaming and related activity
Security monitoring and enforcement of exclusion orders, including by use of facial recognition technology
Compliance with anti-money laundering and counter-terrorism financing (AML/CTF) laws
Background checks and verification procedures required under the Casino Control Act 1982 (Qld)
Communication regarding accounts, services, and regulatory matters
Operational management and improvement of casino services
Fulfilment of legal obligations to regulators, including the Queensland Office of Liquor and Gaming Regulation, Liquor and Gaming NSW, NSW Independent Casino Commission, Victorian Gambling and Casino Control Commission, and Gaming and Wagering Commission of Western Australia

Personal information is not used for purposes unrelated to casino operations, security, or legal compliance without additional consent where required by law.

3. Disclosure of Personal Information

Personal information may be disclosed to the following parties:

Related entities within The Star Entertainment Group, including The Star Sydney and The Star Brisbane
Crown Casinos for the purpose of enforcing self-exclusion orders across multiple casino properties
Joint venture partners, including Destination Gold Coast Consortium (DBC)
Service providers that support operations, including technology partners such as Next and Cuscal in connection with The Star App functionality
Regulatory authorities and law enforcement agencies as required or permitted by law
External advisors appointed under section 91AA of the Casino Control Act 1982 (Qld), including advisors assigned to monitor compliance across Star properties

Disclosure to these parties occurs where necessary for security, regulatory compliance, and the effective operation of self-exclusion programs. Facial recognition data and exclusion records may be shared among participating casinos to prevent excluded individuals from accessing gaming facilities.

4. Self-Exclusion and Facial Recognition

If you apply for self-exclusion from Star Casino Gold Coast, biometric data is collected and processed, including facial images and faceprints derived from CCTV footage, identification documents, and law enforcement databases. This information is used to:

Create and maintain exclusion records
Monitor compliance with exclusion orders through automated facial recognition systems
Share exclusion data with The Star Sydney, The Star Brisbane, and Crown Casinos to enforce exclusions across participating venues

By submitting a self-exclusion application or entering the premises, you consent to the capture, use, and disclosure of biometric data for these purposes. Exclusion data is retained for the duration of the exclusion period and for any additional period required by law.

5. Data Security and Retention

Physical, technical, and administrative measures are applied to protect personal information from unauthorized access, disclosure, alteration, or destruction. CCTV surveillance operates continuously throughout the premises for security and compliance purposes.

Personal information is retained for as long as necessary to fulfil the purposes set out in this policy and to comply with legal and regulatory obligations. Gaming records, exclusion data, and AML/CTF documentation are retained in accordance with applicable laws, including the Casino Control Act 1982 (Qld) and AML/CTF legislation.

6. Your Rights

Under the Privacy Act 1988 (Cth), you have the right to:

Access personal information held about you
Request correction of inaccurate or incomplete information
Lodge a complaint if you consider that your personal information has been mishandled

To exercise these rights or update personal details, contact the Privacy Officer using the contact details in section 8 of this policy. Responses to access and correction requests will be provided within a reasonable timeframe and in accordance with privacy law requirements.

7. Third-Party Data Sources

Personal information may be obtained from third parties, including:

Other casinos and gaming venues for exclusion enforcement and AML/CTF compliance
Regulatory bodies and law enforcement agencies
Service providers that support account verification, payment processing, and app functionality
Publicly available sources and social media platforms where relevant to security or compliance

Information obtained from third parties is handled in accordance with this privacy policy and applicable privacy laws.

8. Contact and Complaints

For privacy-related inquiries, access requests, or complaints, contact:

The Star Entertainment Group Limited
Privacy Officer
Email: privacy@thestarresidences.com.au
Phone: +61 2 9657 7600

Complaints will be investigated and responded to within a reasonable period. If you are dissatisfied with the response, a complaint may be lodged with the Office of the Australian Information Commissioner.

This privacy policy is effective as of the date of publication and may be updated periodically. The current version is available at www.star.com.au/privacy-policy. Continued use of Star Casino Gold Coast services following any updates constitutes acceptance of the revised policy.