Star Casino Gold Coast Contact Details
1. Official Contact Channels
The Star Gold Coast maintains the following verified contact channels for reservations, enquiries and immediate assistance in relation to the integrated resort in Broadbeach, Queensland:
Telephone (Australia):
1800 074 344
Telephone (Overseas):
+61 7 5592 8100
Email (Dining Reservations and Enquiries):
stargcdining@star.com.au
Email (Star Poker Gold Coast Enquiries):
stargc@star.com.au
Physical Address:
The Star Gold Coast
1 Casino Drive
Broadbeach QLD 4218
Australia
Alternative addressing for hotel components within the complex references 8 Casino Drive, Broadbeach, 4218 Gold Coast, Australia. Both addresses refer to the same integrated resort site.
2. Scope of Contact Services
2.1 Reservations and General Enquiries
The telephone numbers listed in section 1 are designated for reservations and general enquiries relating to hotel accommodation, dining bookings and immediate assistance. Enquiries regarding The Star Grand at The Star Gold Coast, The Darling and The Star Residences should be directed to these channels.
2.2 Dining Reservations
Reservations for restaurants and bars within the resort, as well as dining-related enquiries, are handled via the dedicated email address stargcdining@star.com.au. This channel is the designated point of contact for food and beverage reservation requests.
2.3 Star Poker Gold Coast
Enquiries specific to the Star Poker Gold Coast room and poker operations are managed separately. General poker enquiries should be directed to stargc@star.com.au or to the telephone numbers listed in section 1.
2.4 Airport Transfers and Parking
Enquiries regarding airport transfer arrangements and parking facilities at the resort may be directed to the overseas telephone number +61 7 5592 8100.
3. Identification and Documentation Requirements
Guests checking in to hotel accommodation at The Star Grand at The Star Gold Coast are required to present valid photographic identification and a credit card at the time of check-in. The minimum age for hotel check-in is 18 years. These requirements are mandatory and apply to all guests.
4. Property Rules and Restrictions
4.1 Smoking Policy
All hotel rooms within The Star Gold Coast complex are designated non-smoking. Smoking is permitted only in designated smoking areas on the property. Guests must comply with this policy at all times.
4.2 Pet Policy
Pets are not permitted within the hotel accommodation or on the resort premises.
4.3 Check-In and Check-Out Times
Standard check-in time at The Star Grand at The Star Gold Coast is from 15:00. Standard check-out time is until 11:00. Guests requiring variations to these times should contact the resort in advance via the telephone numbers provided in section 1.
5. Business Events and Conference Enquiries
The Star Gold Coast provides business event and conferencing facilities with theatre-style capacity accommodating up to 2300 guests. Enquiries regarding business events, conferences and large-scale functions should be directed to the general enquiry telephone numbers listed in section 1.
6. Operator and Group Information
The Star Gold Coast is operated by The Star Entertainment Group. The resort is part of a portfolio of properties that includes The Star Sydney and Treasury Brisbane (The Star Brisbane). Enquiries relating to The Star Club loyalty program or matters spanning multiple properties within the group may be directed via the contact channels listed in section 1 or via the group’s official website at starentertainmentgroup.com.au.
7. Official Digital Channels
Official online information for the resort and associated operations is available at the following domains:
- The Star Gold Coast: star.com.au/goldcoast
- Star Poker Gold Coast: starpoker.com.au/gold-coast
- The Star Club loyalty program: thestarclub.com.au
These are the only verified official digital properties associated with The Star Gold Coast. Guests and visitors are advised to use these domains for accurate and up-to-date information.
8. Venue Location and Access
The Star Gold Coast is situated in the Broadbeach precinct on Australia’s Gold Coast. The resort is located within landscaped gardens and parklands and incorporates casino operations, hotel accommodation under multiple brands (The Star Grand, The Darling, The Star Residences), restaurants, bars and event facilities.
A venue map is available to assist visitors in locating the casino level, hotel lifts, car park lifts and internal venues within the complex. Guests requiring navigation assistance or accessibility information should contact the resort via the telephone numbers provided in section 1.
9. Limitations and Exclusions
This document provides contact information and procedural guidance only. It does not constitute an offer, invitation or solicitation. All services, facilities and operations at The Star Gold Coast are subject to applicable laws, regulations and internal policies. The Star Gold Coast reserves the right to amend contact channels, operating procedures and service arrangements without prior notice.
Guests and visitors are responsible for ensuring compliance with all applicable age restrictions, identification requirements and property rules. Failure to comply may result in refusal of service or access.
10. Clarification of Brand Identity
The official brand name of the resort is The Star Gold Coast. References to “Star Casino Gold Coast” or similar variations are informal and should be understood to refer to the casino operations within The Star Gold Coast integrated resort. The resort was formerly known as Jupiters Hotel and Casino. The current branding and contact information set out in this document supersede all prior arrangements.